“By changing nothing, nothing changes.” These words, uttered by life and business strategist Tony Robbins, might just provide inspiration for you and your company. Many businesses ignore IT problems that predict major disasters, like data-loss or a breach, hardware failure or cyberattack. Instead of feeling stuck in your IT provider relationship, use the following checklist to help determine if it’s time to make a change in your IT service.
- Your Provider is Not Responsive
If your IT provider doesn’t respond right away to emails or phone calls or says they are busy with other clients, it’s time to consider your importance to your provider. The issue of slow response time is troubling, both because it takes a long time for issues to be resolved, and when they do get around to your issue, they may not invest the time to fully resolve it.
- You’re on A Budget Roller Coaster
You should know what your costs are and not be surprised with unexpected charges when you open invoices each month. A trustworthy and qualified IT provider will be transparent in pricing and will work with you on your budget. Your business deserves a clear understanding of what is included in your monthly cost.
- You’re Constantly Educating Your IT Provider About Your Business
Is your IT provider learning on your time and your dime? Do you train and retrain their technicians about your business, equipment or goals? An experienced IT provider has years of experience across a variety of segments. They know the right questions to ask about your business – so your time and money aren’t wasted.
Do you know if your equipment, systems and network are secure and prepared for the unexpected? A valuable IT provider is always thinking about strategically safeguarding and strengthening your network against any potential dangers – from the environmental to the criminal.
Anticipating future needs, whether they are network-, software- or hardware-related, is an essential responsibility for an IT provider. Partnering with a strategic IT provider will help you determine how your needs may change as you grow. Your business deserves to know what’s coming down the pipeline.
At the bare minimum, are your provider’s account representatives and technicians well-spoken, courteous and accommodating? Are your calls returned and appointments met? This seems like a no-brainer, but you’d be surprised how often we hear about IT providers who lack some of the basic requirements of a well-functioning business partner.
If any of these signs sound like your current experience, contact Network Technologies for a no-cost, no-obligation technology assessment.
About 85 percent of our technology assessments for potential new clients identify at least one mission critical issue – one that is not being addressed by their current IT provider. These issues other IT providers are missing often have basic solutions – what we consider “IT 101.” It’s our top priority to immediately identify and remediate all issues for all our new clients.
At Network Technologies, we help your business grow and accelerate with tested and proven processes. As a managed IT services provider, we pride ourselves on developing strong and strategic partnerships with our clients.
Our method includes having the right staff to do the right jobs. Our team members are clear on their roles and know exactly what hats they wear, rather than trying to have everybody do everything.
We understand that cost is a concern. Your costs should be consistent and predictable, just like your IT partner. When you partner with us, we will work to decrease your costs and increase your capabilities, reducing overlap and waste. With Network Technologies, you’ll have the same monthly fee. You’ll know – and get – what you are paying for.